Accessibility

The Accessibility statement that is binding is the one available in French. However, an automated translation is provided below to offer you a preliminary approximation of the document.

Mapado is committed to making its public online sales websites accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

This accessibility statement applies to all public online sales websites created using Mapado software.

Compliance Status

Public online sales websites created using Mapado software are partially compliant with the General Accessibility Improvement Framework (RGAA) version 4.1.

The creation of public online sales websites using Mapado software is partly dependent on the configuration implemented by the organization using the service (images, colors, text elements). The compliance rate therefore depends on both the Mapado solution and the configuration implemented by the organization using the service.

This statement therefore details the most favorable compliance state (the settings do not negatively impact accessibility) as well as the most unfavorable compliance state (the settings negatively impact accessibility to the greatest extent).

Test Results

The internal compliance audit reveals that:

  • When the service user configures the settings in accordance with the RGAA (General Accessibility Guidelines for Administrations), 82.9% of the RGAA criteria are met.
  • When the service user configures the settings to the greatest extent to negatively impact RGAA compliance, 70.2% of the RGAA criteria are met.

The details of the non-conformities are listed below.

Inaccessible Content

Non-conformities

The non-conformities related to the Mapado software are listed below:

  • [10.3] Disabling stylesheets disrupts the understanding of the information.
  • [10.7] Focus is not visible for a set of interface elements.
  • [12.1] The site only offers one navigation system.
  • [12.7] There is no skip link.
  • [12.8] The tab order is inconsistent on the homepage.
  • [12.9] Some elements are not accessible via the tab key.
  • [12.11] The shopping cart summary is not accessible via keyboard.

The following are the possible non-conformities resulting from the configuration of the structure using Mapado for the creation of its online retail website:

  • [1.1] and [1.8] Images containing information may be used in locations intended for non-informational images.
  • [3.1], [3.2], and [3.3] The choice of primary color may lack sufficient contrast for certain interface elements and texts.
  • [9.3] The lists contained in the event descriptions may not be properly structured.

Exceptions for Disproportionate Burden

Purchasing from a seating plan, which can be bypassed via the quick purchase option and is similar to a mapping service (designed to provide the location of purchased seats), presents a disproportionate burden for compliance. The seat number (indicating its location) is displayed in the shopping cart regardless of the purchase method.

Content Not Subject to Accessibility Requirements

None.

Establishment of this Accessibility Statement

This statement was established on May 15th, 2025.

Technologies used to develop the website:

  • HTML
  • CSS
  • JavaScript

Technologies used for the audit:

  • RGAA Assistant (browser plugin)
  • DevTools - Web Accessibility Testing (browser plugin)
  • Color Contrast Analyzer

Website pages that underwent compliance verification:

  • Homepage
  • Session details
  • Shopping cart
  • Order confirmation
  • User login

Feedback and contact

If you are unable to access any content or service, you can contact the user organization, whose contact information is available at the bottom of the online retail website, to be directed to an accessible alternative or to obtain the content in another format.

You can also contact Mapado to report the non-compliance at the following address: support@mapado.com

Recourse

This procedure should be used in the following case.

You have reported an accessibility issue to the website administrator that prevents you from accessing content or one of the portal's services, and you have not received a satisfactory response.

  • Write a message to the Defender of Rights (https://www.defenseurdesdroits.fr/nous-contacter-355)
  • Contact the Defender of Rights delegate near you (https://www.defenseurdesdroits.fr/carte-des-delegues)
  • Send a letter by mail (no stamp required from France): Défenseur des droits Libre Réponse 71120 75342 Paris Cedex 07 France